Surgent's Critical Conversations (CCAW)
2026-04-16 17:00 - 19:00 UTC | Webinar
Surgent's Critical Conversations (CCAW)

04/16/26 12:00 PM CST
- 04/16/26 02:00 PM CSTDescription:
As uncomfortable as some conversations are, keeping your silence wonâ€™t resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a â€œhard to haveâ€ talk, you can learn to benefit from the conversation.In the workshop, youâ€™ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.Objectives:Recognize when a conversation becomes “critical”Plan effectively for the difficult conversationIdentify steps to follow during the conversationDemonstrate communication skills to master those difficult conversations and result in win/win outcomesPrepare for having your critical conversation; build a script during the session using the 6-Step ModelPrepare an Action Plan to have a difficult conversationPresenters:Deb BrownField of Study:Personnel/Human Resources (2)Major Topics:High stakes conversations where the goal or outcome is paramountA Critical Conversation Worksheet to use as a toolSelf-assessment of interpersonal approaches on a continuum from aggressive to silent The stories: mine and yours — are they the same?Contrast statements for ensuring a shared understanding Building confidence in conducting a Critical Conversation Location:
Webinar

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