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DTSTAMP:20260429T210404
VTIMEZONE:America/Chicago
DTSTART:20260610T170000Z
DTEND:20260610T203000Z
UID:499038
SUMMARY:Surgent's Achieving High Levels of Compliance and Customer Service in Your Organization (CCS4)
LOCATION:Webinar
DESCRIPTION:Surgent's Achieving High Levels of Compliance and Customer Service in Your Organization (CCS4)\n\n06/10/26 12:00 PM CST\n - 06/10/26 03:30 PM CST\Description:\nProbably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs deeply into the issue and prepares the finance professional to achieve high levels of compliance and customer service in the department and in the entire organization. We will examine both disciplines from an analytical standpoint, proving why they are necessary for both for-profit and nonprofit organizations to achieve success.Objectives:
 Identify why customer service is just as important as compliance for profitability
 Understand how some organizations have achieved top performance in their industries
 See how good customer service is not about being “right”
 Realize why finance professionals have a bias toward compliance 
 Identify what is wanted by the internal customers of the finance and accounting departments
 Presenters:Art Pulis, MBAField of Study:Management Services (4)Major Topics:
 Why customer service is not just having nice people; it is truly serving the customer
 Analysis of the value of the customer to compare it to various costs creating an ROI
 How to develop a compliance program that adds value to the customer
 A hard look at several companies and industries that have mastered the dual objectives
 How recent developments have affected compliance and customer service
 \Location:\nWebinar\n\n,
X-ALT-DESC;FMTTYPE=text/html:Surgent's Achieving High Levels of Compliance and Customer Service in Your Organization (CCS4)<br /><br />06/10/26 12:00 PM CST - 06/10/26 03:30 PM CST<br />Description:<br />Probably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs deeply into the issue and prepares the finance professional to achieve high levels of compliance and customer service in the department and in the entire organization. We will examine both disciplines from an analytical standpoint, proving why they are necessary for both for-profit and nonprofit organizations to achieve success.<br><br><b>Objectives:</b><br><ul>
    <li>Identify why customer service is just as important as compliance for profitability</li>
    <li>Understand how some organizations have achieved top performance in their industries</li>
    <li>See how good customer service is not about being &ldquo;right&rdquo;</li>
    <li>Realize why finance professionals have a bias toward compliance&nbsp;</li>
    <li>Identify what is wanted by the internal customers of the finance and accounting departments</li>
</ul>
<div><br />
</div><br><b>Presenters:</b><br>Art Pulis, MBA<br><br><b>Field of Study:</b><br>Management Services (4)<br><br><b>Major Topics:</b><br><ul>
    <li>Why customer service is not just having nice people; it is truly serving the customer</li>
    <li>Analysis of the value of the customer to compare it to various costs creating an ROI</li>
    <li>How to develop a compliance program that adds value to the customer</li>
    <li>A hard look at several companies and industries that have mastered the dual objectives</li>
    <li>How recent developments have affected compliance and customer service</li>
</ul>
<div><br />
</div><br />Location:<br />Webinar<br /><br />,  
PRIORITY:3
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