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PRODID://NDCP//516304
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DTSTAMP:20260422T082736
VTIMEZONE:America/Chicago
DTSTART:20260925T140000Z
DTEND:20260925T170000Z
UID:516304
SUMMARY:Surgent's Critical Conversations (CCAW)
LOCATION:Webinar
DESCRIPTION:Surgent's Critical Conversations (CCAW)\n\n09/25/26 09:00 AM CST\n - 09/25/26 12:00 PM CST\Description:\nAs uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a “hard to have” talk, you can learn to benefit from the conversation.
 In the workshop, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.
 Objectives:
 Recognize when a conversation becomes “critical”
 Plan effectively for the difficult conversation
 Identify steps to follow during the conversation
 Demonstrate communication skills to master those difficult conversations and result in win/win outcomes
 Prepare for having your critical conversation; build a script during the session using the 6-Step Model
 Prepare an Action Plan to have a difficult conversation
 Presenters:Sarah AcunaField of Study:Personnel/Human Resources (3)Major Topics:
 High stakes conversations where the goal or outcome is paramount
 A Critical Conversation Worksheet to use as a tool
 Self-assessment of interpersonal approaches on a continuum from aggressive to silent 
 The stories: mine and yours — are they the same?
 Contrast statements for ensuring a shared understanding 
 Building confidence in conducting a Critical Conversation 
 \Location:\nWebinar\n\n,
X-ALT-DESC;FMTTYPE=text/html:Surgent's Critical Conversations (CCAW)<br /><br />09/25/26 09:00 AM CST - 09/25/26 12:00 PM CST<br />Description:<br />As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a “hard to have” talk, you can learn to benefit from the conversation.<br />
In the workshop, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.<br />
<br><br><b>Objectives:</b><br><ul>
    <li>Recognize when a conversation becomes &ldquo;critical&rdquo;</li>
    <li>Plan effectively for the difficult conversation</li>
    <li>Identify steps to follow during the conversation</li>
    <li>Demonstrate communication skills to master those difficult conversations and result in win/win outcomes</li>
    <li>Prepare for having your critical conversation; build a script during the session using the 6-Step Model</li>
    <li>Prepare an Action Plan to have a difficult conversation</li>
</ul><br><b>Presenters:</b><br>Sarah Acuna<br><br><b>Field of Study:</b><br>Personnel/Human Resources (3)<br><br><b>Major Topics:</b><br><ul>
    <li>High stakes conversations where the goal or outcome is paramount</li>
    <li>A Critical Conversation Worksheet to use as a tool</li>
    <li>Self-assessment of interpersonal approaches on a continuum from aggressive to silent&nbsp;</li>
    <li>The stories: mine and yours &mdash; are they the same?</li>
    <li>Contrast statements for ensuring a shared understanding&nbsp;</li>
    <li>Building confidence in conducting a Critical Conversation&nbsp;</li>
</ul><br />Location:<br />Webinar<br /><br />,  
PRIORITY:3
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