Performance Management in Challenging Times
Date/Time
5/20/2024
9:30 AM - 11:30 AM Central
9:30 AM - 11:30 AM Central
Course Registration
Credits
2 Credits
Event Type(s)
Webinars
Event Description
Performance Management is about getting the best out of everyone. It's about setting the stage so staff can excel as an individual and as a team member. It's about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Objectives:
After attending this presentation you will be able to...
Recall the types of trust and techniques for building trust
Identify the elements of good and bad feedback
Evaluate and improve on examples of actual feedback
Instructor:
Jennifer Elder, CSP, CPA, CMA, CIA, CFF, CGMA, MS
Fields of Study:
Personnel/Human Resources
Major Topics:
Objectives:
After attending this presentation you will be able to...
Recall the types of trust and techniques for building trust
Identify the elements of good and bad feedback
Evaluate and improve on examples of actual feedback
Instructor:
Jennifer Elder, CSP, CPA, CMA, CIA, CFF, CGMA, MS
Fields of Study:
Personnel/Human Resources
Major Topics:
The major topics covered in this class include:
- Building trust
- Providing valuable feedback
- Techniques for active listening
Location
Webinar
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